1 day down, 89 to go

Well finished my first day in the office. No major reports, just that there are many of the same challenges that we face at the RAC. I have a look more to learn, but sense that AAA NCNU is potentially a little more siloed than the RAC, but are heading on the same journey as the RAC to break that down. And on the employee engagement side they have an extraordinary engagement score of 83%, so much for us to learn here.

Today I was given the admin tour (ie here are the toilets, here is the kitchen, caffeteria, etc) and met with my new boss Paul Airoldi, who like me has come from an investment markets background prior to joining AAA. Paul's team, Enterprise Strategic Consulting, has a very similar mandate to RAC Insights, excluding the management information reporting and market research components. They have moved further down the path of propensity modelling than we have, but have a little less control over the data - but more on that later once I truly understand the structure of the business and how the various teams work together.

I also got to meet 3/4's  of Paul's leadership team, who were able to demonstrate the same level craziness of the Insights team. Obviously there is a certain mold that matches this type of work, slightly mad combined with very clever thinking seems to be the mix. I am looking forward to getting to know them all better. 

Over the coming weeks and months I have a few challenges to keep me going including helping to find ways to reverse a downward trend of Membership retention and also working to get the business to universally subscribe to contact management - indications are they currently have very little central control over member marketing contacts.

I have also been invited to many of the executive team meetings, so I am really excited about getting the insights from the core decision makers in the business. 

More to come over the next week.